Trevor is very comprehensive when explaining what can be done when problems arise ... My 14 Limited has a ton of miles and wear & tear of mile age is starting to show. The problem to be serviced was bigger than expected. Trevor showed me exactly what was happening ... then described several options for a remedy. Once the course of action was decided, Zak coordinated everything from parts to order and probable timeline to bring the bike back for the work. Trevor did a great temporary fix so I could keep riding in the meantime. I live 100 miles away, so this is a good thing. They try to have everything ready to go on that day so I can ride there and home the same day. Great service. (Employee: Trevor Cushing, Zak Munn)